Four Ways Platform Thinking Boosts Customer Experience
COVID-19 has sped up digital transformation in enterprises. Side-by-side, competitive pressures make enterprises focus more on pampering the customer. The annual Omdiaglobal survey 2020-21, “ICT Enterprise Insights 2020–21,” makes explicit the change in priorities. Transforming the customer experience rose from the last rank in the list of focus areas to the number one spot. Enterprises […]