Six Ways Consumer Digital Experience Will Evolve in 2024
Digitisation will continue unabated in 2024, as it did in 2023. Side by side, customer experience (CX) continues to evolve in response to changing expectations. Such experiences will depend on real-time insights for context. It will also blend artificial intelligence (AI), personalisation and seamless omnichannel interactions. Here are the key digital experience trends and digital […]
Digital Transformation in 2022 – Six Priorities for CIOs
Digital transformation has become inevitable for enterprises in 2022. The pandemic has increased digital adoption. Companies have to ramp up their digital capabilities to ensure anywhere access and instant decision making. They also have to deliver omnichannel experiences for customers with deep personalisation. Side-by-side, they have to ramp up their analytics capabilities to gain insights […]
