Success Story

How NUHS transformed its contact centre operations to improve efficiency and user experience

One of three public healthcare clusters in Singapore, the National University Health System (NUHS) consists of 3 Acute Hospitals, 3 National Centres, 2 Community Hospitals, 7 Polyclinics, 3 Medical Schools, Family Medicine Clinics and Primary Care Networks. With such an extensive network, it’s critical to ensure a seamless user experience across all institutions

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