A leading corporate training provider, facing challenges with managers’ inconsistent ability to deliver actionable and empathetic feedback, partnered with Harbinger Group to create a GenAI-powered scenario bot. We built a solution that simulates real-time manager–direct feedback conversations, evaluates responses instantly, and delivers targeted coaching. Our solution enhanced managers’ ability to deliver clear, constructive, and empathetic feedback, resulting in improved communication, more effective leadership, and a healthier workplace culture.