Rest of Asia
Rest of Asia
Rest of Asia
Rest of Asia
Success Story

Global Travel Technology Firm Boosts First-Contact Resolution by 30% with Coforge’s GenAI-Powered CX Assistant

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Global Travel Technology Firm Boosts First-Contact Resolution by 30% with Coforge’s GenAI-Powered CX Assistant
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Coforge implemented a GenAI-driven transformation strategy to enhance agent productivity, streamline knowledge access, and deliver real-time support. The solution modernized CX workflows through design thinking workshops, intelligent automation, and phased GenAI rollout—empowering agents with smarter tools and accelerating customer resolution journeys.

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IT Knowledge Zone is the leading source for transformative tech blogs, events, and use cases in the APAC region that provide deep contexts to help business leaders make smart decisions and stay on top of innovative tech solutions.
  • Office Address

9, North Buona Vista Drive, # 02-01
The Metropolis Tower One
Singapore 138588

  • Follow Us On
ITKZ Follow Us On LinkedIn

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