Rest of Asia
Rest of Asia
Rest of Asia
Rest of Asia
Industry DX - The Philippines' Premier CX Transformation Conference
Register Now
Industry DX - The Philippines' Premier CX Transformation Conference
Register Now
Days
Hours
Minutes
Seconds

11 November 2026

02:00 PM - 06:00 PM
(Local Time)

Manila, Philippines

Overview

Driving Experience-Led Digital Transformation
The IndustryDX 2026 is a premier 3-track B2B conference dedicated to making exceptional customer, user, and patient experiences the ultimate competitive advantage in today’s fastest-growing industries.

Running simultaneously across three dedicated rooms, the conference brings together industry leaders, innovators, and solution providers. A shared exhibition space showcases cutting-edge experience technologies, followed by an exclusive high-impact networking gala dinner.

In an era where seamless, personalized, and empathetic experiences define loyalty and growth, this conference drives digital and human-centric transformation while positioning the Philippines as a rising regional hub for experience excellence.

Event Agenda

Time
Session Details
BFSI Track
2:00 PM – 2:30 PM
Registration & Coffee
2:30 PM – 2:40 PM

National Anthem

2:40 PM – 3:00 PM
Opening Ceremony
3:00 PM – 3:15 PM
AI-Powered Personalization at Scale: Winning Customer Loyalty in Philippine Retail Banking
3:15 PM – 3:30 PM
The Omnichannel Advantage: How Open Banking is Transforming Financial Services
3:30 PM – 4:15 PM
PANEL DISCUSSION: Building Digital Trust: Securing Customer Experiences in the Age of AI & Cyber Threats
4:15 PM – 4:45 PM

Networking Break / Booth Visit

4:45 PM – 5:00 PM
Humanizing Digital Banking: Delivering Inclusive Experiences Through Conversational Channels
5:00 PM – 5:45 PM
PANEL DISCUSSION: The CX ROI Playbook: Metrics That Drive Growth, Loyalty & Business Impact
5:45 PM – 6:00 PM
Future-Proofing Customer Experience: The 2027 Vision for Philippine BFSI
6:00 PM – onwards
Networking & Gala Dinner

BPO Track

Please fill the form to view full agenda

Speakers

Tonichi Achurra-Parekh
Board Trustee
IT & Business Process Association of the Philippines

Devendra Pratap Singh
Chief Information Officer, AG&P

Frank N. Vibar
Chief Information Officer, Asian Hospital and Medical Center

JL Botor
Country Head, Sustainable Medical Billing

and many more….

Location

Manila, Philippines
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