Rest of Asia
Rest of Asia
Rest of Asia
Rest of Asia
Upcoming Event

Frictionless CX: Optimising your customer journey for an effortless experience

18 October 2024 | 9:00am – 12:00pm

Register Now
Frictionless CX: Optimising your customer journey for an effortless experience
Register Now
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18 October 2024

9:00am – 12:00pm

ServiceNow Office Level 40, Clarke Quay Room, Singapore

Register Now

Overview

Let’s face it – your customers don’t contact you because they want to, but because they have to.

That’s why it’s important to make the journey as effortless as possible for them.

In this breakfast briefing, you’ll learn strategies to preempt issues, digitise processes, and optimise service efficiency, while reducing customer effort.

Join us to discover how to connect your contact centre with middle and back office platforms to streamline customer interactions for a frictionless experience.

Agenda

8:30am

Arrival & Breakfast

9:00am

Welcome Message

9:10am

Crafting a Frictionless CX Journey

9:40am

Connecting the Front, Middle & Back Offices for a Seamless Experience

11:00am

Live Demo: ServiceNow CSM

11:30am

Networking

Location

ServiceNow Office Level 40, Clarke Quay Room, Singapore

Register Now

Frictionless CX: Optimising your customer journey for an effortless experience

Date and Time: 18 October 2024 | 9:00am – 12:00pm
Venue: ServiceNow Office Level 40, Clarke Quay Room, Singapore

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*This event is exclusively for selected contacts. A confirmation email will be sent to those who successfully register.

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Event Registration

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Event Category

AI and AnalyticsCustomer Experience

Event Organizer

TOKU
Proofpoint
Tricentis
Proofpoint
Tricentis

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IT Knowledge Zone is the leading source for transformative tech blogs, events, and use cases in the APAC region that provide deep contexts to help business leaders make smart decisions and stay on top of innovative tech solutions.
  • Office Address

9, North Buona Vista Drive, # 02-01
The Metropolis Tower One
Singapore 138588

  • Follow Us On
ITKZ Follow Us On LinkedIn

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